Privacy Policy

Effective Date: Nov 11, 2020

(ABN 45 722 115 173)

At My Zen we take protecting your privacy seriously and we are committed to ensure your personal information is kept safe and secure.

Our Privacy Policy describes how we collect information, what data we collect and how we use it.

How we collect information?

We collect your personal information in a number of ways. You provide us with your information when you fill out forms, subscribe to our newsletter or offers, place an order and email us for support.

What information do we collect?

Information is collected so we can provide you with the best possible service and experience when you use our site.

We collect and hold information including your name, contact number, delivery address, billing information, and email address.

Website usage and engagement metrics through the use of analytics software such as Google Analytics is also collected.

Our website is hosted on the Shopify who implement a number of security measures to ensure your personal data is safe when you make a purchase.

Reasonable precautions and industry best practices are followed to ensure your data is safe.

Any credit card information you provide to us is transmitted via Secure Socket Layer (SSL) technology and encrypted into our Payment gateway providers database. We follow all PCI-DSS requirements and implement additional generally accepted industry standards. We also have strong data control processes to ensure your data is only accessed by those who are authorised to do so.

How we use information we collect

Information we collect may be utilised in the following ways:

  • Provide a personalised experience
  • Understand and analyse how our Services and products are used
  • Improving our website
  • Improve our customer service
  • Improving our processes and services
  • Identity pain points and errors
  • Process transactions
  • Provide promotions and surveys
  • To send periodic emails.
  • Detect and prevent fraud and abuse of our Services and systems

Using and Disclosing Information

We may share information about usage in aggregate with third parties including advertisers and business partner so we can understand visitor trends and improve our services.

We may disclose information to government and law enforcement officials, if requested to do so, to assists in the investigation of suspected illegal activities. We will corporate with authorities to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

Remarketing and targeted advertising

Our website uses third-party re-marketing, targeted ads and interest-based ad tools, including the Facebook tracking pixel and Google Adwords tracking cookie to present you with ads, such as special offers, based on your activities on our website and other websites.  We may also use this data to improve and measure our advertising efforts.

To opt out you can set preferences for how Google advertises to you using the Google Ad Preferences page.

Changes to our Private Policy

We reserve the right to modify this Privacy Policy at any time without notification. This page will be updated when deemed appropriate and will be used to inform you of what data we collect, how we use it and under what circumstances we may disclose information. we will post those changes to this Privacy Policy.

How you can access, update or delete your data

You can make a request for you data by emailing us on .. Where necessary we may be required to retain data for legal and financial record keeping.

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